Rakuten Communications & Content Guru Announce Strategic Partnership
Poster: SySAdmin
Posted on February 20, 2018 at 11:07:01 AM
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style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th> </tr></tbody></table><table class="row sub-header"style="background:#00837E;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:16px;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"><table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="16px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;hyphens:auto;line-height:16px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <h4 class="text-center" style="-moz-hyphens:none;-webkit-hyphens:none;Margin:0;Margin-bottom:10px;color:#fff;font-family:Montserrat,Arial,sans-serif;font-size:18px;font-weight:400;hyphens:none;line-height:22px;margin:0;margin-bottom:10px;padding:0;text-align:center;text-transform:uppercase;word-break:none;word-wrap:normal">News From Rakuten Communications and Content Guru</h4><h5 class="text-center" style="-moz-hyphens:none;-webkit-hyphens:none;Margin:0;Margin-bottom:10px;color:#fff;font-family:Montserrat,Arial,sans-serif;font-size:14px;font-weight:500;hyphens:none;line-height:18px;margin:0;margin-bottom:0;padding:0;text-align:center;word-break:none;word-wrap:normal">Transmitted by PR Newswire for Journalists on <span class="prevent-break" style="display:inline-block">February 20, 2018 10:57 AM EST </span></h5></th><th class="expander" style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th></tr></tbody></table><table class="row header" style="background:#e5f2f3;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:0;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <h1 style="Margin:0;Margin-bottom:10px;color:#4D4E53;font-family:Montserrat,Arial,sans-serif;font-size:20px;font-weight:500;line-height:28px;margin:0;margin-bottom:0;padding:0;text-align:left;word-wrap:normal">Rakuten Communications & Content Guru Announce Strategic Partnership</h1> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> </th><th class="expander" style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0!important;text-align:left;visibility:hidden;width:0"></th></tr></table></th> </tr></tbody></table> <table class="row content" style="background:#fff;border-collapse:collapse;border-spacing:0;display:table;padding:0;position:relative;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><th class="small-12 large-12 columns first last" style="Margin:0 auto;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0 auto;padding:0;padding-bottom:16px;padding-left:30px;padding-right:30px;text-align:left;width:570px"><table style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tr style="padding:0;text-align:left;vertical-align:top"><th style="Margin:0;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:16px;font-weight:400;line-height:1.3;margin:0;padding:0;text-align:left"> <table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="24px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:24px;font-weight:400;hyphens:auto;line-height:24px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table><p><span class="xn-location">TOKYO</span>, <span class="xn-chron">Feb. 20, 2018</span> /PRNewswire/ -- </p>
<p>Rakuten Communications, a subsidiary of global innovation leader Rakuten Inc., headquartered in <span class="xn-location">Tokyo</span>, and cloud communications specialist, Content Guru Ltd., have entered into a strategic partnership to deliver <b>connect storm</b> cloud contact centre solutions into the Japanese market.</p>
<p> (Logo: <a href="http://email.prnewswire.com/wf/click?upn=ACCs9D5JFNgi-2B8LEUAKLHXW4qnnW1kzzTq9VmSoxCfF3XSZ2YLV56pcM4MTCzNbnT5-2BtP1IQ4WKD8Ukm8wx-2Bz69udyYo6HYMrtbLoUZdIW4-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le755vgYbRUAmB7MI4c9rF2VZwb5mpA9RF6m65wLq87wHjnKTKLKRTNPtzMFiFs4w9v719GkczolbthNmnGPJhZ1a9blMN5GPylakUmtOYYedpeRj9u2EAn93FvxqoWmn2sIL3SoDI2Zx9mW2Gwy2x2Sdpsdv-2Beys-2B0AqIKJBIPnrHc6HMvtyxpqW-2BNnr-2B-2Fy6kTQovw18YUJlO57qoN5RXsctgTKyaHk-2BKmzHzaTLDNXM56KYbEXWlfeVCoihY1SweX7cDpfXZBsIVJ-2BSUQP7DhBkw-3D-3D" rel="nofollow" target="_blank">https://mma.prnewswire.com/media/643818/Connect_Storm_Logo.jpg</a> )<br> (Photo: <a href="http://email.prnewswire.com/wf/click?upn=ACCs9D5JFNgi-2B8LEUAKLHXW4qnnW1kzzTq9VmSoxCfEE2Pogpi92VEZT8FdXZoU2V3kloB7co6SElARPM44cIDorArDb0qwrpIo0E5UsCi7libbE42BQg-2FeBhx73UxMZ_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le755vgYbRUAmB7MI4c9rF2VZwb5mpA9RF6m65wLq87wHjnKTKLKRTNPtzMFiFs4w9v719GkczolbthNmnGPJhZ1a9blMN5GPylakUmtOYYedpeRj9u2EAn93FvxqoWmn2sI8WXdS6YqdE2qJuSTl6niti-2BsXjjadaSUZbrguQQ2CvxFphqxeBZQ8MBnykuqJv2hi79mCa9AxDGElfM2cWf7HoVtC5R033FJ79fhGX9f6oR7Zpt8s6VijNoQVMX71tPZ5kwmsfXIN9CYnqCyoZSMBw-3D-3D" rel="nofollow" target="_blank">https://mma.prnewswire.com/media/643819/Yasufumi_Hirai_and_Sean_Taylor.jpg</a> )</p>
<p><b>connect</b> <b>storm</b> will support the multi-award-winning portfolio of <b>storm</b><sup>®</sup> applications and will target the rapidly-growing Japanese cloud contact centre market, which is set to rise to 39% of overall contact centre seats in the country by 2020<sup>[</sup><sup>1</sup><sup>]</sup>. It will be launched at the TechMatrix CRM Forum in <span class="xn-location">Tokyo</span> on 23<sup>rd</sup> <span class="xn-chron">February 2018</span>, with Content Guru also opening a <span class="xn-location">Tokyo</span> office during Q1/2018 to support the partnership.</p>
<p>"We anticipate that, by leveraging <b>storm</b><b>'</b><b>s</b> capabilities and Rakuten Communications' best-in-class services, many contact centres will benefit from improved customer experience and workforce productivity," said <span class="xn-person">Yasufumi Hirai</span>, Representative Director and Chairman, CEO of Rakuten Communications. "We look forward to combining our AI capabilities with Content Guru's experience to deliver contact centre solutions to our more than one thousand customers."</p>
<p><span class="xn-person">Sean Taylor</span>, Global CEO of Content Guru, added: "Asia-Pac is a critical region in our global expansion strategy and its cloud contact centre market is seeing impressive growth. We're delighted to enter into an exciting partnership with Rakuten, and are convinced that our shared cultural values and ambitions will drive tremendous success."<b>connect </b><b>storm</b> enables businesses to more effectively communicate with their customers through channels such as SMS, web chat, email, voice and social media, unified within a single interface for contact centre agents. The platform also integrates with hundreds of third-party CRM, WFO, and ERP systems, and scales to handle any concurrent demand in contact.</p>
<p><sup>[</sup><sup>1</sup><sup>]</sup> MIC Lab, <i>Cloud CRM Market Forecast</i>, 2017</p>
<p><u><b>About Content Guru</b> </u><br><a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqjyXTVTkFojaka8Owld2m8wI4UBpkln4As7ERStB3PHGa_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le755vgYbRUAmB7MI4c9rF2VZwb5mpA9RF6m65wLq87wHjnKTKLKRTNPtzMFiFs4w9v719GkczolbthNmnGPJhZ1a9blMN5GPylakUmtOYYedpeRj9u2EAn93FvxqoWmn2sICnUjFp8qEJhHrJfV69hoJXstv2IqltLvcmmcAdUsmsRb-2FLBQnPN0oF9MfMWqsqVoL99yu4aTF0i4tJBd6J13vYRbj8N0lqce-2F7qMt-2FV3JhIWsSlpzpWDW5S9JmDuKFK6rgA92-2F-2BnlwOu7GzH9GSYDA-3D-3D" rel="nofollow" target="_blank">Content Guru</a> is a leading provider of cloud communication solutions, delivering omni-channel cloud contact centre and customer engagement services through the <b>storm</b> platform. <b>storm</b> powers hundreds of the world's largest organisations in sectors ranging from utilities and travel to government and finance, including G4S, Serco, National Rail Enquiries, and the UK's National Health Service.</p>
<p><b><u>About Rakuten </u><u>Communications </u></b> <br>Rakuten Communications, subsidiary of global innovation leader Rakuten Inc., is an Information and Communications Technology company that strives to create new value for a digital society. In addition to existing fixed-line communication services including IP phone, Myline and internet connection services, the company offers mobile and cloud solutions to position its customers for a digital future. Rakuten Communications aims to expand by developing the potential of IP platforms, across voice, data, media and applications. For more information: <a href="http://email.prnewswire.com/wf/click?upn=zySGXW1QLHU8t7wSbPI8iIxawDZS3pJqDp6FreKRFaIOxwvg4OE351-2BEK0NntF3wrvW1QlKVYDFr7lL7fE9O2A-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le755vgYbRUAmB7MI4c9rF2VZwb5mpA9RF6m65wLq87wHjnKTKLKRTNPtzMFiFs4w9v719GkczolbthNmnGPJhZ1a9blMN5GPylakUmtOYYedpeRj9u2EAn93FvxqoWmn2sILjbWtlBVPXODVVsOUrTRIHtxpDE6rGPRjF0FNY2A6V9TrVw-2B5v-2F81L0ORvoV5d5rOCKjrBJfhBtUD0fJ5v3rF9m51IzRoH9YGCK-2BTaHP-2BTiyAfXKB0SiDEWU-2BzIox-2BC9H-2FdQH02S-2FhUF5Eop-2FB3lHQ-3D-3D" rel="nofollow" target="_blank">https://comm.rakuten.co.jp/english/company/</a></p>
<p> </p>
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<p>Rakuten Communications, a subsidiary of global innovation leader Rakuten Inc., headquartered in <span class="xn-location">Tokyo</span>, and cloud communications specialist, Content Guru Ltd., have entered into a strategic partnership to deliver <b>connect storm</b> cloud contact centre solutions into the Japanese market.</p>
<p> (Logo: <a href="http://email.prnewswire.com/wf/click?upn=ACCs9D5JFNgi-2B8LEUAKLHXW4qnnW1kzzTq9VmSoxCfF3XSZ2YLV56pcM4MTCzNbnT5-2BtP1IQ4WKD8Ukm8wx-2Bz69udyYo6HYMrtbLoUZdIW4-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le755vgYbRUAmB7MI4c9rF2VZwb5mpA9RF6m65wLq87wHjnKTKLKRTNPtzMFiFs4w9v719GkczolbthNmnGPJhZ1a9blMN5GPylakUmtOYYedpeRj9u2EAn93FvxqoWmn2sIL3SoDI2Zx9mW2Gwy2x2Sdpsdv-2Beys-2B0AqIKJBIPnrHc6HMvtyxpqW-2BNnr-2B-2Fy6kTQovw18YUJlO57qoN5RXsctgTKyaHk-2BKmzHzaTLDNXM56KYbEXWlfeVCoihY1SweX7cDpfXZBsIVJ-2BSUQP7DhBkw-3D-3D" rel="nofollow" target="_blank">https://mma.prnewswire.com/media/643818/Connect_Storm_Logo.jpg</a> )<br> (Photo: <a href="http://email.prnewswire.com/wf/click?upn=ACCs9D5JFNgi-2B8LEUAKLHXW4qnnW1kzzTq9VmSoxCfEE2Pogpi92VEZT8FdXZoU2V3kloB7co6SElARPM44cIDorArDb0qwrpIo0E5UsCi7libbE42BQg-2FeBhx73UxMZ_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le755vgYbRUAmB7MI4c9rF2VZwb5mpA9RF6m65wLq87wHjnKTKLKRTNPtzMFiFs4w9v719GkczolbthNmnGPJhZ1a9blMN5GPylakUmtOYYedpeRj9u2EAn93FvxqoWmn2sI8WXdS6YqdE2qJuSTl6niti-2BsXjjadaSUZbrguQQ2CvxFphqxeBZQ8MBnykuqJv2hi79mCa9AxDGElfM2cWf7HoVtC5R033FJ79fhGX9f6oR7Zpt8s6VijNoQVMX71tPZ5kwmsfXIN9CYnqCyoZSMBw-3D-3D" rel="nofollow" target="_blank">https://mma.prnewswire.com/media/643819/Yasufumi_Hirai_and_Sean_Taylor.jpg</a> )</p>
<p><b>connect</b> <b>storm</b> will support the multi-award-winning portfolio of <b>storm</b><sup>®</sup> applications and will target the rapidly-growing Japanese cloud contact centre market, which is set to rise to 39% of overall contact centre seats in the country by 2020<sup>[</sup><sup>1</sup><sup>]</sup>. It will be launched at the TechMatrix CRM Forum in <span class="xn-location">Tokyo</span> on 23<sup>rd</sup> <span class="xn-chron">February 2018</span>, with Content Guru also opening a <span class="xn-location">Tokyo</span> office during Q1/2018 to support the partnership.</p>
<p>"We anticipate that, by leveraging <b>storm</b><b>'</b><b>s</b> capabilities and Rakuten Communications' best-in-class services, many contact centres will benefit from improved customer experience and workforce productivity," said <span class="xn-person">Yasufumi Hirai</span>, Representative Director and Chairman, CEO of Rakuten Communications. "We look forward to combining our AI capabilities with Content Guru's experience to deliver contact centre solutions to our more than one thousand customers."</p>
<p><span class="xn-person">Sean Taylor</span>, Global CEO of Content Guru, added: "Asia-Pac is a critical region in our global expansion strategy and its cloud contact centre market is seeing impressive growth. We're delighted to enter into an exciting partnership with Rakuten, and are convinced that our shared cultural values and ambitions will drive tremendous success."<b>connect </b><b>storm</b> enables businesses to more effectively communicate with their customers through channels such as SMS, web chat, email, voice and social media, unified within a single interface for contact centre agents. The platform also integrates with hundreds of third-party CRM, WFO, and ERP systems, and scales to handle any concurrent demand in contact.</p>
<p><sup>[</sup><sup>1</sup><sup>]</sup> MIC Lab, <i>Cloud CRM Market Forecast</i>, 2017</p>
<p><u><b>About Content Guru</b> </u><br><a href="http://email.prnewswire.com/wf/click?upn=TwIh0OIjG8BOSB67uKqqjyXTVTkFojaka8Owld2m8wI4UBpkln4As7ERStB3PHGa_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le755vgYbRUAmB7MI4c9rF2VZwb5mpA9RF6m65wLq87wHjnKTKLKRTNPtzMFiFs4w9v719GkczolbthNmnGPJhZ1a9blMN5GPylakUmtOYYedpeRj9u2EAn93FvxqoWmn2sICnUjFp8qEJhHrJfV69hoJXstv2IqltLvcmmcAdUsmsRb-2FLBQnPN0oF9MfMWqsqVoL99yu4aTF0i4tJBd6J13vYRbj8N0lqce-2F7qMt-2FV3JhIWsSlpzpWDW5S9JmDuKFK6rgA92-2F-2BnlwOu7GzH9GSYDA-3D-3D" rel="nofollow" target="_blank">Content Guru</a> is a leading provider of cloud communication solutions, delivering omni-channel cloud contact centre and customer engagement services through the <b>storm</b> platform. <b>storm</b> powers hundreds of the world's largest organisations in sectors ranging from utilities and travel to government and finance, including G4S, Serco, National Rail Enquiries, and the UK's National Health Service.</p>
<p><b><u>About Rakuten </u><u>Communications </u></b> <br>Rakuten Communications, subsidiary of global innovation leader Rakuten Inc., is an Information and Communications Technology company that strives to create new value for a digital society. In addition to existing fixed-line communication services including IP phone, Myline and internet connection services, the company offers mobile and cloud solutions to position its customers for a digital future. Rakuten Communications aims to expand by developing the potential of IP platforms, across voice, data, media and applications. For more information: <a href="http://email.prnewswire.com/wf/click?upn=zySGXW1QLHU8t7wSbPI8iIxawDZS3pJqDp6FreKRFaIOxwvg4OE351-2BEK0NntF3wrvW1QlKVYDFr7lL7fE9O2A-3D-3D_q1N77mbql2CxsoEfo2fFiZ6dnlev64IGUSa1KT1DDw1MuprZmQ6aap9NY9k0Le755vgYbRUAmB7MI4c9rF2VZwb5mpA9RF6m65wLq87wHjnKTKLKRTNPtzMFiFs4w9v719GkczolbthNmnGPJhZ1a9blMN5GPylakUmtOYYedpeRj9u2EAn93FvxqoWmn2sILjbWtlBVPXODVVsOUrTRIHtxpDE6rGPRjF0FNY2A6V9TrVw-2B5v-2F81L0ORvoV5d5rOCKjrBJfhBtUD0fJ5v3rF9m51IzRoH9YGCK-2BTaHP-2BTiyAfXKB0SiDEWU-2BzIox-2BC9H-2FdQH02S-2FhUF5Eop-2FB3lHQ-3D-3D" rel="nofollow" target="_blank">https://comm.rakuten.co.jp/english/company/</a></p>
<p> </p>
<p>SOURCE Rakuten Communications and Content Guru</p>CONTACT: Madeleine Keenan, 01344 852 350, msk@contentguru.com<table class="spacer" style="border-collapse:collapse;border-spacing:0;padding:0;text-align:left;vertical-align:top;width:100%"><tbody><tr style="padding:0;text-align:left;vertical-align:top"><td height="8px" style="-moz-hyphens:auto;-webkit-hyphens:auto;Margin:0;border-collapse:collapse!important;color:#0a0a0a;font-family:Montserrat,Arial,sans-serif;font-size:8px;font-weight:400;hyphens:auto;line-height:8px;margin:0;mso-line-height-rule:exactly;padding:0;text-align:left;vertical-align:top;word-wrap:break-word"> </td></tr></tbody></table> <table class="button medium expand" style="Margin:0 0 16px 0;border-collapse:collapse;border-spacing:0;margin:0 0 16px 0;padding:0;text-align:left;vertical-align:top;width:100%!important"><tr style="padding:0;text-align:left;vertical-align:top"><td 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